Refund & Returns Policy

Last Updated: March 8, 2024

Introduction

Welcome to Blue Glow Defender! We appreciate your trust in our blue light blocking glasses. Our goal is to provide you with high-quality products and excellent customer service. Please read this refunds and returns policy carefully to understand your rights and our procedures.

Table of Contents

  1. Eligibility for Returns
  2. Return Process
  3. Refund Process
  4. Product Condition
  5. Shipping Costs
  6. Contact Information

1. Eligibility for Returns

  • To be eligible for a return, the following conditions must be met:
    • You purchased the product from Blue Glow Defender (blueglowdefender.com).
    • The return request is initiated within 30 calendar days of your purchase date.
    • The product is unused, undamaged, and in the same condition as when you received it.

2. Return Process

  1. Contact Us: If you wish to return a product, please contact our customer support team at aqeel.ansar2@gmail.com. Provide your order details and reason for the return.
  2. Return Authorization: Our team will guide you through the return process and issue a return authorization.
  3. Packaging: Pack the product securely in its original packaging.
  4. Shipping: Ship the product back to us at the following address:Blue Glow Defender Madige Anukkana Sunandapura
  5. Tracking: We recommend using a trackable shipping method to ensure safe delivery.
  6. Inspection: Once we receive the returned item, our professionals will inspect it.

3. Refund Process

  • Refunds will be processed within 5 to 10 business days after we receive the returned product.
  • The refund will be issued to the original payment method used during the purchase.
  • For credit card payments, it may take additional time for the refund to appear on your credit card statement.

4. Product Condition

  • The returned product must be in its original condition, including all tags, labels, and packaging.
  • Damaged or altered products will not be eligible for a refund.

5. Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).
  • Original shipping costs are non-refundable.

6. Contact Information

If you have any questions or need assistance, please reach out to us:

Aqeelansar

  • Email: aqeel.ansar2@gmail.com
  • Address: Madige Anukkana, Sunandapura

Thank you for choosing Blue Glow Defender! We value your satisfaction and are committed to serving you.